Privacy Policy

Introduction

This Privacy Policy explains how KnexBi collects, uses, stores, processes, and protects personal information when users interact with the website and related services.

KnexBi aligns its data handling practices with applicable privacy laws, including the Digital Personal Data Protection Act (DPDP Act), India.

1. Information We Collect

• Full name, email address, phone number, and company name
• Billing information and transaction details
• Account credentials

Payment information is securely processed by third-party payment gateways such as Stripe.

2. How We Use Your Information

• Create and manage user accounts
• Deliver templates, products, and services
• Process payments and invoices
• Provide onboarding, support, and troubleshooting
• Improve platform usability and service quality
• Send service notifications and lawful marketing communications

3. Marketing Communication

Users may receive promotional emails, product announcements, service updates, and campaign communication. You can unsubscribe at any time.

4. Data Sharing

KnexBi does not sell user data.

Limited data may be shared with trusted service providers such as CRM tools, email platforms, cloud hosting vendors, and payment processors for operational purposes.

5. Cookies & Tracking

KnexBi uses cookies and tracking technologies (including Google Analytics and Google Ads Remarketing) to improve user experience, measure engagement, and optimize campaigns.

Users can disable cookies through browser settings.

6. Data Retention

Personal data is retained only as long as required to deliver services, meet legal obligations, resolve disputes, and maintain legitimate business records.

7. User Rights Under DPDP Act

• Access personal data
• Correct inaccurate data
• Withdraw consent
• Request data deletion and account removal

Email privacy requests to: ananya.jain@knowledgeexcel.com

8. International Users

KnexBi serves users globally. By using the services, users consent to processing and storage as described in this policy.

9. Data Security

KnexBi applies reasonable technical and organizational safeguards to protect data. However, no online system can guarantee absolute security.

10. Children's Privacy

KnexBi services are intended for users aged 18 years or older.

11. Changes to This Policy

This policy may be updated periodically. Continued use of the website after updates indicates acceptance.

12. Contact Information

Knowledge Excel Pvt. Ltd.
2nd Floor, Plot No. 80, Patparganj Industrial Area, Patparganj, Delhi, 110092
Email: ananya.jain@knowledgeexcel.com